Return and Refund Policy

Thank you for shopping with our Merchants & purchasing OonePe services.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our & our merchants policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us & our Merchants websites.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jangras Payment Services Limited & Jangras Financial Platform Limited & Its subsidiaries., Address - Mentioned on Contact Us Page with Respective Country, Click Here.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us & our merchants.

  • Service refers to the Website.

  • Website refers to OonePe, accessible from & Our Merchants websites which is registred with us from where you previously made any purhcase

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. And goods and services purchased from our merchandise website then there return and policies applicable, for this please refer to their websites fro details.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: And for our merchandise please refer to their websites from which you have made a purchase.

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. And plese note - If any purchase made on merchandise websites then please refer their return and refund policies.

Conditions for Returns

In order for the Goods/Service to be eligible for a return, please make sure that:

  • The Goods/Services were purchased in the last 7 days
  • The Goods are in the original packaging & Not used & damaged
  • For our merchandise - refer their website, please

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Return Address Mentioned on Invoice received from our merchants

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Additional Note

Dear Buyer, please also refer our merchandise website for return & refund policies, if purchase made from. Also you may raise a request with us if merchandise do/does not respond or obey there mentioned rules. We handle all after your request received.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: